Frequently Asked Questions
Below are the common questions that we hear from our customers. If you have a question that's not answered here, please contact us.
Q: How does your billing cycle work?
A: Your rent will be due each month according to your
anniversary date, which is determined by the date you move in.
If after the first month, you wish to change your due date, we will prorate it to the new
date, and then your rent will be due on the new date.
Q: What forms of payment do you accept?
A: We accept cash, check, Visa and MasterCard. We have a
drop box for checks after hours. Please do not put cash in the
drop box for you protection and ours.
Q: Will I receive a refund?
A: We require a written 30-day notice. A refund will be made
for any paid days beyond those 30 days. Refunds are made
within 30 days of your actual vacate date by check. If you
move out within the first 30 days you will not receive a refund.
Q: Will my rate increase?
A: We try our hardest to limit the frequency of increases. If the economy or
market causes a rise in our expenses, you may incur a minimal
increase to your rental rate.
Q: When can I access my
unit?
A: We offer access to your unit from 7am to 7pm.
Q: Are my goods insured?
A: As stated in your lease, we don't carry insurance on your goods.
We have brochures available with information on insurance coverage
for your goods.
Q: I lost the keys to my
lock. How do I open it?
A: We do not have spare keys to anyone's lock. If you do
lose your keys please contact the Manager at the office.